← All rolesApplication Support Engineer II
NexHires client · Bengaluru , Trivandrum
IndiaFull-timeOn-siteMid levelEngineering – Application Support4 openingsApplication SupportSaaS Application SupportCloud Application SupportEnterprise Application SupportProduction SupportLinuxSQLAWSJIRAGitLab
We are looking for an experienced Application Support Engineer II to join our team and support cloud-based SaaS applications.
If you have strong experience in enterprise application support, production troubleshooting, cloud environments, and resolving complex technical issues, we'd love to hear from you!
What you'll do
- Handle and resolve production incidents, application defects, and customer-reported issues.
- Analyze application logs, server logs, API logs, and database records.
- Troubleshoot and perform root cause analysis (RCA).
- Manage support tickets, SLAs, and escalation processes.
- Monitor cloud-based applications and proactively identify system issues.
- Coordinate with cross-functional teams for permanent issue resolution.
- Validate fixes and support code/configuration deployments.
- Maintain technical documentation and incident reports.
What we're looking for
- 3+ years of experience in Enterprise Application Support.
- Hands-on experience in Cloud-based B2B/B2E SaaS Application Support.
- Working knowledge of Linux and SQL.
- Understanding of relational databases and AWS.
- Experience with JIRA / GitLab or similar ticketing tools.
- Knowledge of network protocols and cloud environments.
- Familiarity with system monitoring, alerting, and dashboard tools.
- Understanding of SSL certificates and renewals.
- Experience in application configuration and production deployments.