Our services · India / USA

Managed Services

Run an entire function or delivery team as a managed service.

With managed services, NexHires does not just staff a team, we run it. You define the outcomes; we assemble, manage, and scale the people and delivery to hit them, across India and the US.

Sometimes you do not want to manage a function at all, you want a partner accountable for the result. Managed services shifts the responsibility for staffing, delivery, and day-to-day management to us, under an agreed scope and SLA. It is the difference between renting people and buying an outcome.

We commonly run IT support and operations, QA and testing, data operations, and delivery pods this way. You get predictable capacity and a single point of accountability; we handle hiring, ramp-up, coverage, and continuous improvement, including follow-the-sun coverage across the two markets when you need it.

What's included

  • End-to-end management of a function or pod
  • Outcome- and SLA-based engagements
  • Staffing, ramp-up, and coverage handled
  • IT support, QA, data ops, delivery teams
  • Follow-the-sun coverage across India & the US
  • Continuous improvement and reporting

How it works

01
Define the outcome
We agree on scope, service levels, and how success is measured, not just headcount.
02
Stand up the team
We assemble and ramp the right people in the right market, and take on day-to-day management.
03
Run, report, improve
We deliver against SLAs, report transparently, and optimise the team over time.

Who it's for

Ideal for companies that want to offload a non-core function, need predictable delivery capacity, or want round-the-clock coverage without building an in-house team on both continents.

Frequently asked questions

How is managed services different from staffing?

Staffing gives you people to manage. Managed services gives you an outcome, we own the staffing, management, and delivery against an agreed scope and SLA.

Can you provide 24/7 coverage?

Yes. By combining teams in India and the US we can run follow-the-sun coverage so your function is supported around the clock.

What functions do you run as managed services?

Commonly IT support and operations, QA and testing, data operations, and dedicated delivery pods, but we scope engagements to your needs.

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Ready to explore managed services?

Tell us what you need, we'll take it from there, across India and the USA.