Operations · India / USA

Hire Customer Support Specialists

Hire customer support specialists and leads who keep CSAT high, for teams in India and the US.

ZendeskIntercomCXSLAs

From frontline support specialists to support leads who build the function, we recruit CX talent screened for communication, empathy, and the tooling experience your team runs on.

Available on contract or full-time, and as a managed support pod with follow-the-sun coverage across both markets.

What to look for in customer support specialists

Excellent written and spoken communication
Experience with Zendesk, Intercom, or Freshdesk
A calm, structured approach to escalations
Metrics focus: first-response, CSAT, resolution
For leads: building macros, KB, and coverage

Compensation benchmarks

In India, support specialists typically earn ₹4–14 LPA (leads higher); in the US, roughly $50k–$95k base.

Ranges are indicative and vary by city, seniority, and company. We benchmark every requirement to your specific market and level.

How hiring customer support specialists works

Tell us the requirement

Share the role, skills, market, and whether it is contract or full-time.

Get a vetted shortlist

Pre-screened, reference-checked candidates, usually within a week.

Interview & hire

You choose; we handle offers, contracts, and compliant payroll in each market.

Frequently asked questions

Can you run support as a managed service?

Yes, we can staff and manage a full support pod, including round-the-clock coverage across India and the US.

Which tools do candidates know?

Zendesk, Intercom, Freshdesk, and similar, matched to your stack.

Frontline or leadership?

Both, from specialists to support leads and managers.

Managed Services →Contingency Staffing →Hire in Bengaluru →Hire in Hyderabad →All roles we hire for →

Ready to hire customer support specialists?

Post a role and get a vetted shortlist in days, across India and the USA.